Privacy Policy

Last updated: October 8, 2026

This policy explains what information the VisitPlaner mobile app (iOS and Android) collects, why, and the choices you have. In this policy "VisitPlaner", "we" and "us" refer to the provider of the app; you can reach us at [email protected].

1. Information we collect

Information the app creates when you install it

The app works without signing in. On first launch it registers your device with our server so that only the genuine app can access your data:

• a random device identifier and a cryptographic key generated on your device;
• an integrity check from Apple (App Attest) or Google (Play Integrity) confirming that the request comes from the official app;
• basic device details: platform, operating system and version, device type/model, time zone and the app language you choose.

Account information (optional)

If you choose to sign in with Apple or Google, we receive from that provider your account identifier and, if provided, your email address (Apple may give us a private relay address), your name and profile photo. We use these only to keep your trips on your account across devices.

Your trips and content

• Trips: trip names and dates, the cities and day trips you add, your daily plans, the places, notes, times and the accommodation you enter.
• Photos, reviews and ratings you choose to add for cities and places. Photos are reviewed before they become visible to other users. Your reviews are shown with a pseudonymous traveller name unless you sign in and have a display name.
• Shared trips: if you share a trip using an invite code, the people who join can see and (depending on the permission you give) edit that trip.

Location

With your permission, the app uses your device's location while you use it — to show where you are on the map and to guide you during navigation. To calculate a route, the coordinates of the route's points (which may include your current position) are sent to our server. We do not build or store a history of your location.

To show city suggestions that suit you, we keep the country you live in. It is estimated from your device's time zone or, if you have granted location access, from your location — only the country code is stored, not your position. You can change it in the app's profile settings.

Purchases

Plan packages are sold as in-app purchases through the App Store or Google Play. Payment is handled entirely by Apple or Google; we never see your card or payment details. Purchase processing is provided by Qonversion, which reports to us the product purchased, the store transaction identifier, the purchase date and whether it was a test (sandbox) purchase, so we can add the plans to your account.

Technical logs

Like most online services, our servers record technical information about requests (such as time, IP address, the requested address and errors) to keep the service secure and to fix problems. These logs are kept for a limited period.

2. How we use information

• to provide the app's features: storing your trips, building daily routes, showing places, maps and navigation;
• to sync your trips between your devices and with people you share them with;
• to deliver the plan packages you purchase;
• to moderate user-submitted photos and reviews;
• to keep the service secure, prevent abuse and fix errors.

We do not use your information for advertising, we do not sell it, and we do not track you across other companies' apps or websites.

3. Service providers

We share information only with providers that help us run the app, and only as needed for that purpose:

If you choose to open a route in another maps app (Apple Maps, Google Maps, etc.), that app's own privacy policy applies. We may also disclose information if required by law.

Place descriptions and photos shown in the app come from public sources such as Wikipedia and Wikimedia Commons; they are delivered from our own servers, so viewing them does not share your information with those sites.

4. How long we keep information

We keep your trips and content for as long as your account exists. When you delete your account, your trips, photos, reviews and profile are deleted. Records of purchases may be retained where we are legally required to keep them (for example for accounting and tax purposes). Technical logs are deleted after a limited period.

5. Your choices and rights

• Delete your account: in the app, open Profile → Account → Delete account. This permanently deletes your account and its content. You can also email us to request deletion.
• Location: you can turn location access off at any time in your device settings; the app keeps working without it, except for navigation.
• Photos and camera: the app only accesses your photos or camera when you choose to add a photo.
• Access, correction, portability, objection: depending on where you live (for example under the EU/UK GDPR or Turkey's KVKK), you may have the right to access, correct, export or object to the processing of your personal data. Contact us at [email protected] and we will respond within the time required by law. You may also complain to your local data protection authority.

6. Security

Every request from the app is signed with a key that stays on your device, and data is transferred over encrypted connections. No method of storage or transmission is completely secure, but we work to protect your information.

7. Children

VisitPlaner is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

8. International transfers

Our service providers may process information in countries other than yours. Where required, we rely on appropriate safeguards for these transfers.

9. Changes to this policy

We may update this policy as the app changes. We will change the date at the top and, for significant changes, let you know in the app.

10. Contact

Questions or requests about your privacy: [email protected]