VisitPlanerSupport
We're happy to help. Check the answers below, or write to us — we usually reply within two business days.
Email [email protected]. To help us find your problem quickly, include your device model, the app version (Profile → About) and, if possible, a screenshot.
Email supportPlan packages and purchases
What can I do without a package?
Your first trip is free: it can have one city (a day trip counts as a city) and up to two days per city. To create more trips, or to add more cities and days, buy a plan package.
How do plan packages work?
A package gives you 1, 2 or 3 plans. Each plan lets you create one trip with unlimited cities and days. Packages are one-time purchases — not subscriptions — so nothing renews automatically.
What happens to a plan if I delete a trip?
The plan becomes available again, and you can use it for a new trip.
I bought a package but my plans don't show up.
It can take a minute for the purchase to be confirmed. Open Profile → Plan packages and pull down to refresh, or tap Restore purchases. If the plans still don't appear, email us with the date of the purchase and your App Store or Google Play receipt.
How do I get my plans on a new phone?
Plans belong to your VisitPlaner account. Sign in with the same Apple or Google account on the new phone (Profile → Account) and your trips and plans will be there. Then tap Restore purchases in Profile → Plan packages if needed.
How do I get a refund?
Purchases are processed by Apple or Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android from your Google Play order history. If a refund is granted, the plans from that package are removed; your trips are kept, but limited trips can't be extended.
Trips and the app
How do I share a trip with my travel companions?
Open the trip and use the share button to create an invite code. Your companions enter the code in the app to join the trip.
Why does the app ask for my location?
Location is used while you use the app to show where you are on the map and to guide you during navigation. The app works without it; only navigation needs it. You can change this any time in your device settings.
How are daily routes calculated?
Each day starts and ends at your accommodation. Stops close to each other are connected on foot; when the next stop is more than about 3 km away, the route switches to car.
How do I report a photo or review?
Email us the name of the place and a short description of the problem, and we'll review it.
Your account and data
How do I delete my account?
In the app, open Profile → Account → Delete account. Your account, trips, photos and reviews are permanently deleted. If you can't access the app, email us from the address linked to your account and we will delete it for you.
Where can I read how my data is used?
See our Privacy Policy.